When your order is placed, our warehouse begins to pack it right away to ensure it reaches you in good time. This means that it is unfortunately not possible to add to, amend or cancel an order once it has been placed. Your purchases can be returned for a refund or exchange within 14 days. If you have forgotten to purchase an item, you will need to place a secondary order.

We hope you are delighted with your purchase; however, should you wish to return your order for an exchange or refund, you can do so by contacting us at: Orders@LittleClosetofOurs.com along with your full name, order number, and the reason for your returned order. Please note we will accept returns sent back within 14 days of receipt of your order. Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery. Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team. Non-returnable: Please be advised that, unless faulty, we cannot accept returns for hosiery, lipsticks, lip balms, creams, perfumes or intimate ring items due to hygiene reasons. In the event that you need to return an item from this range please contact our Client Experience Team at Info@LittleClosetofOurs.com

When your order is dispatched, you’ll receive a confirmation email from us. This will inform you which carrier we have used to deliver your package, and of your tracking number. Please track your order directly with the relevant link of the corresponding carrier below sent to your email address listed at the time of your order. DPD DHL FedEx Royal Mail Air Courier If you have not received a confirmation email, please contact our Customer Service team by filling out the contact form.

Oh no! We sincerely apologize for the inconvenience! In the unlikely event that an item you have received is incorrect or faulty, we recommend you return the item at your earliest convenience, using the pre-paid returns labels and include a note requesting a replacement or the correct item. Please be assured you do not need to contact us before returning the item/s.