Store Policy
We hope you are delighted with your purchase; however, should you wish to return your order for an exchange or refund, you can do so via our portal here. Please note we will accept returns sent back within 14 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
Refunds:
Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, gift voucher or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded
Exchanges:
We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 28 days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.
Non-returnable:
Please be advised that, unless faulty, we cannot accept returns on hosiery and lingerie without original protective tape label due to hygiene reasons.
In the event that you need to return an item from this range please contact our Client Experience Team at Orders@LittleClosetofOurs.com
Gift vouchers:
Please note that gift vouchers are not cash refundable. Items purchased via gift voucher can be size exchanged, or you can be re-credited with the value.
Boutique returns:
Our website doesn’t accept returns of items purchased from boutiques. For store purchases, you will be able to exchange or refund your item in-store within 14 days of purchase.
Please note we will accept Returns of non-sales items when returned in perfect condition. Goods can either be exchanged or refunded only if they are returned in perfect condition with tags attached and with a receipt, as proof of purchase. We will not accept returns on lingerie that has been damaged or worn. Hosiery can only be returned if unopened. All items purchased on sale are final. Gift vouchers are not refundable.
Faulty Returns
If you have received a faulty item in your order, we apologize for any inconvenience caused. Please contact our Customer Service team who will be happy to assist you with the return of your order.
Get in touch via email at Orders@LittleClosetofOurs.com, or alternatively call us on:
